FAQ
"Gram Dahab" is a UAE-based company specialized in trading in the gold market. It is licensed by the UAE Commodity Authority to provide an electronic trading platform for real gold, offering easy and accessible trading steps through mobile devices, tablets, laptops, and computers anytime, anywhere. The platform aims to facilitate the process of gold trading, with the unique feature of the account balance being actual gold, which retains its value. Users also have the ability to withdraw profits or balance in the form of gold bars or its equivalent cash value based on the current market price.
Where is the real gold that I own in my electronic account located?
The gold bars are located in Gram Dahab's facilities in the United Arab Emirates. These facilities are highly secure and confidential. You can request the physical delivery of the gold bars at any time, or you can receive their equivalent cash value in Emirati Dirhams at the current market price.
Gram Dahab's main headquarters is located in Dubai, United Arab Emirates, specifically in Business Bay, BB2 Tower, Office Number 3701. The company is licensed by the Emirates Authority for Standardization and Metrology.
Yes, you have the right to request the withdrawal of your entire balance or a portion of it in the form of gold bars or an equivalent weight in Emirati Dirhams.
To open a trading account on the Gram Dahab platform, you must be at least 18 years old and be located in the countries or geographic regions that we serve. However, there is no minimum account size requirement.
Yes, you can purchase gold bars and send them to another recipient through the stores or offices of "Gram Dahab" at the current fair and competitive market price, provided that the transfer is made to a recipient within the geographic regions served by Gram Dahab.
It takes approximately 3 business days for the transfer to be processed from the company's accounts to your bank account. If the duration exceeds 3 business days, please contact us.
Yes, the platform is available on mobile phones, tablets, laptops, and computers. It is professionally designed and built with advanced technology to ensure a secure trading experience across all available devices.
Certainly, but only in the case of requesting a withdrawal of your balance or a portion of it in the form of gold bars. However, visiting the gold bar storage facilities is not allowed for customers as part of security and confidentiality measures to safeguard the company's assets and its clients.
Upon submitting a request to transfer a specific weight of gold from your account to another person, a confirmation notification will be sent to your email immediately. This notification serves as confirmation of the transfer process.
Yes, absolutely. You can submit a transfer request, and your friend will receive gold equivalent to the specified amount in the request.
There's no need to worry. The platform is programmed to execute orders up to the maximum limit, which is the balance of your wallet, not your bank account. If you mistakenly enter a number larger than your wallet balance within the platform, the platform will only process the purchase of gold equivalent to your wallet balance. Similarly, you cannot sell gold that you do not own through the platform.
The platform continuously displays your cash balance in UAE dirhams and the corresponding weight of gold based on its current market price in a live feed.
There are no fees to open an account, and there is no minimum account size requirement.
Gram Dahab is completely independent both financially and administratively. However, it is licensed by the UAE Securities and Commodities Authority and operates in accordance with all laws, regulations, and directives of the United Arab Emirates.
No, you can deposit funds into your wallet through bank transfer to the company's account or by receiving gold from other users.
<p>No, there are no storage fees, and there is no maximum duration for holding your balance.</p>
Pure gold with a purity of 99.9%, 24 karats.
No, unfortunately, that is against the company's security policies and regulations. It is not allowed to have multiple users sharing one account in order to ensure the security, safety, and confidentiality of the account information and its owner.
Firstly, may God protect you and us from any harm. Secondly, your gold balance consists of authenticated bullion bars with contracts in your name. They are fully owned by you and are not financial papers or electronic accounts. In the event of any unfortunate circumstances, you can visit the company's headquarters to retrieve your gold possessions.